FAQs
Do I need to create an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Do you ship internationally?
Yes we do! Make sure to check the international rates for your country calculated at checkout 😊
If your country is not available on checkout, get in touch with our team and we will see if we can arrange shipping for your country!
Can I cancel or edit my order?
We are unable to edit or cancel your order once it has been dispached. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery. We kindly ask that you double-check your order details before completing your purchase.
I have a discount code, how can I use it?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Can I change my shipping address?
We are unable to change the shipping address once your order has been placed. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery. We kindly ask that you double-check your order details before completing your purchase.
Can I return my order?
We have a 16 day return policy once you receive your package.
If you would like to return your order, please visit our refund policy.